Shipping policy
Delivery options at checkout
Available delivery options depend on your delivery address, the products in your cart and their Shopify shipping profiles.
Standard/Product Shipping Rate
This option charges the applicable Shopify shipping-profile or carrier rate shown at checkout.
Get a Shipping Quote – $0 Today — Learn More
Many GemStop products vary significantly in size, weight and quantity, so an automatically calculated shipping rate may not always be the most economical option. Choose Get a Shipping Quote to pay $0 shipping at checkout. Within 24 hours, our team will obtain an accurate freight quote based on your order quantity, dimensions, weight and delivery location and send it to you for approval. You will then have 48 hours to pay the approved shipping charge before dispatch.
Selecting this option places your product order and takes payment for the products. Freight is still outstanding; $0 Today does not mean free delivery. Your order will not be dispatched until the additional shipping invoice has been paid.
GemStop will obtain the freight quote and request your approval, add the approved shipping charge to your unfulfilled Shopify order, and send a Shopify payment invoice for the additional balance. Staff will release the order for dispatch only after that shipping balance is paid.
If you have questions about the quote or need to discuss your order, contact shop@auraornate.com and include your order number. Refund requests are assessed under our return and refund policy and Australian Consumer Law.
Local pickup
Where available, choose local pickup and your collection location in Shopify checkout. Availability depends on the selected variant and the location’s Shopify inventory. Wait for your pickup-ready confirmation before visiting.
- Morley – Coventry Village: 9:00 AM–5:00 PM every day.
- Bentley Plaza: 8:30 AM–6:30 PM every day.
- Welshpool Warehouse: 8:00 AM–8:00 PM every day.